Pricing

Three plans, priced on the volume you actually put through them

Every plan includes contact and address editing, the full validator and the merchant controls. What changes between them is how many orders and validations you get, how many stores you can run, and how quickly we answer you.

Starter

For a single store handling a few hundred orders a month that wants the address typos to stop reaching the support inbox.

$19per month

500 address validations per month
Up to 300 edit-eligible orders per month
1 Shopify store
Email support, replies within 2 business days

Contact detail edits: email, phone and recipient name
Delivery address edits with the full validator
Edit window presets of 1, 3, 12 and 24 hours
Per-change-type on and off switches
Changes written to the Shopify order timeline
Order Status page block, installed through the theme editor

Start the 14-day trial

Growth

Most installed

For stores past the point where one person can read every message, and for anyone running more than one storefront.

$59per month

4,000 address validations per month
Up to 2,000 edit-eligible orders per month
Up to 3 Shopify stores
Priority email and chat, replies within 1 business day

Everything in Starter
Add more products on the Order Status page
Edit caps per order and shipping-zone restrictions
Order tag exclusions for wholesale and subscription orders
Custom edit windows between 1 and 24 hours
Change log export as CSV

Start the 14-day trial

Scale

For high-volume and multi-region stores where a wrong address is a freight problem rather than a postage problem.

$149per month

20,000 address validations per month
Up to 10,000 edit-eligible orders per month
Up to 10 Shopify stores
Shared Slack channel and a named contact, same-day weekday replies

Everything in Growth
Country-level validation rules per shipping profile
Webhooks for every applied change
Sandbox store included for testing configuration changes
Guided onboarding call and configuration review
Annual billing available on request

Talk to us first

Starting plan

Fourteen days on any plan, with nothing held back

There is no separate free tier, because a permanently free version of this app would have to remove either the validator or the edit window, and without both of those it does not do anything useful. Instead every plan opens with a full trial.

01
Fourteen days, every feature on the plan you pick, including the modules that are normally Growth and Scale only. Nothing is held back during the trial, because a trial that hides the interesting parts tells you nothing.
02
Billing runs through Shopify. You approve the charge when you install, Shopify does not bill you until day fifteen, and the amount appears on your usual Shopify invoice. SelfServe never sees a card number.
03
Uninstalling before day fifteen ends the trial and no charge is raised. There is no notice period and nothing to cancel separately.
04
The validation and order allowances above are the full monthly figures, not a reduced trial quota. A store doing three hundred orders in a fortnight will not run out mid-trial.

Compare

The three plans, line by line

An overage rate rather than a hard stop, so a busy month costs you a few dollars instead of switching the app off mid-week.

SelfServe plan comparison across Starter, Growth and Scale
Feature	Starter	Growth	Scale
Monthly price	$19	$59	$149
Edit-eligible orders per month	300	2,000	10,000
Address validations per month	500	4,000	20,000
Shopify stores included	1	3	10
Contact detail edits	Included	Included	Included
Delivery address edits	Included	Included	Included
Edit window options	1, 3, 12 or 24 hours	Any value from 1 to 24 hours	Any value, set per shipping profile
Add products on Order Status	Not included	Included	Included
Edit caps and zone restrictions	Not included	Included	Included
Order tag exclusions	Not included	Included	Included
Change log export	Not included	CSV export	CSV export and webhooks
Support	Email, 2 business days	Email and chat, 1 business day	Slack and named contact, same day
If you go over the limit	$0.02 per extra validation	$0.015 per extra validation	$0.01 per extra validation

Swipe the table sideways to compare all three plans.

An edit-eligible order is one created while SelfServe is live and inside an open window. Orders excluded by tag, and orders placed while the app is in test mode, are not counted. A validation is counted once per address submitted, not once per keystroke, so a customer correcting a rejected address twice uses three validations, not thirty.

Get started

Start on the plan that matches this month, change it next month

Plans are switched from inside the app and the change takes effect on your next Shopify invoice. Moving up mid-month is prorated by Shopify, and moving down takes effect at the end of the current period.

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